Remote Computer Help, Made Simple
Get secure remote technical assistance from an ABC technician without complicated setup.
I need technical help
Get SupportCreate a support session and give your technician your session code.
How it works
1. Start
Create your support session.
2. Share
Give the session code to your ABC technician.
3. Approve
Review and approve the technician's connection request.
4. Get Help
Your technician can now assist you remotely.
You stay in control
- You approve the technician's connection.
- Screen sharing only starts after you allow it.
- Mouse and keyboard control only starts after you allow it.
- You can end the session at any time.
Security & Privacy
Session codes
Each session has its own code that works for one hour. A technician must be signed in to use it.
Screen sharing
Your technician only sees your screen after you approve it.
Mouse and keyboard
Control needs a separate approval in the RemoteLink Helper window on your computer.
Ending a session
Click Stop on the RemoteLink bar or Stop Remote Control on the page. Access ends straight away.
Privacy
We don't record your screen or what you type. Close anything private before you allow control.
Read our Privacy Policy and Terms of Service.
Having trouble?
- Check your internet connection.
- Use an up-to-date Edge, Chrome, Firefox or Safari.
- Make sure you clicked Allow Control, then Allow in the RemoteLink window.
- If your code expired, click Get Support again for a new one.
- Still stuck? Contact ABC support.